FREQUENTLY ASKED QUESTIONS (FAQ)
ORDERS & PAYMENT
How do I place an order?
Simply browse our collection, add items to your cart, and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, through our secure checkout.
Is my payment information secure?
Yes. All payments are processed securely through Shopify Payments and PayPal. We do not store your full card details on our servers.
Can I cancel or change my order after placing it?
Please contact us at support@iqia.net as soon as possible. We process orders quickly, so we can only guarantee changes or cancellations within a few hours of purchase.
Do you offer discounts or promotions?
Yes, sign up for our newsletter to receive updates on promotions and new product launches.
SHIPPING & DELIVERY
Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, the European Union, Spain, and select South American countries. Check our Shipping Policy for full details.
How long does shipping take?
Delivery times vary by destination, typically ranging from 5–20 business days depending on your location. See our Shipping Policy for estimated times by region.
Do you offer free shipping?
Yes, orders over $75 to the United States qualify for free standard shipping.
Will I have to pay customs fees or import taxes?
For some international orders, duties and taxes may apply and are the customer's responsibility unless collected at checkout. See our Shipping Policy for details.
How can I track my order?
You'll receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking information to update.
RETURNS & REFUNDS
What is your return policy?
You may request a return within 30 days of delivery for unused items in original packaging. See our Refund & Return Policy for full details.
Can I return an opened skincare product?
For hygiene reasons, opened skincare or cosmetic products cannot be returned unless defective.
How long does a refund take?
Once we receive and inspect your return, approved refunds are issued within 5–10 business days to your original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective or we made an error.
PRODUCTS
Are your beauty devices safe to use?
Our devices are designed for general personal care and cosmetic use. Please read our Product Disclaimer and the instructions included with your device before use, especially if you are pregnant, have a medical condition, or have sensitive skin.
Do your products cure skin conditions or replace medical treatment?
No. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Please see our Product Disclaimer for full details.
Where are your products shipped from?
As we work with trusted fulfillment partners, some products may ship internationally. Estimated delivery times account for this.
ACCOUNT & PRIVACY
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and check out faster in the future.
How is my personal information used?
We only use your information to process orders, provide customer support, and — if you opt in — send marketing communications. See our Privacy Policy for full details.
Can I unsubscribe from marketing emails?
Yes, every marketing email includes an unsubscribe link, or you can contact us directly at support@iqia.net.
CONTACT US
Still have questions?
Reach out to us at support@iqia.net.
Customer Support Hours
Monday–Friday, 9:00 AM – 9:00 PM EST
Typical response time: within 1 business day.
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iQuantum Laser USA, LLC
990 Biscayne Blvd, Suite 501-16
Miami, Florida 33132
United States
support@iqia.net
Website: https://www.iqia.net