Política de reembolso

Refund & Return Policy

Return Window
You may request a return within 30 days of delivery. To be eligible, items must be unused, in original packaging, and in the same condition you received them.

How to Start a Return
Contact us at support@iqia.net with your order number and reason for return. We will provide return instructions and, if applicable, a return address.

Non-Returnable Items
For hygiene reasons, opened skincare/cosmetic products (creams, serums, masks) that have been used cannot be returned unless defective. Beauty devices may be returned unused and in original packaging.

Sale Items
Sale items may not be eligible for return unless defective.

Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or we made an error.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund at no additional cost to you.

Exchanges
The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at support@iqia.net